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Service Excellence @ Novell: Taking Customer Service from Cost to Profit

Nova Vista Publishing's Best Practices Editors




[PDF.rc58] Service Excellence @ Novell: Taking Customer Service from Cost to Profit

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 | #2315998 in eBooks |  2006-08-15 |  2012-09-21 | File type: PDF

||1 of 1 people found the following review helpful.| Five Stars|By Robert H Mobley|It was exactly what I wanted.|About the Author|
Nova Vista Publishing Best Practices Editors are a group of executives, managers, consultants and business writers who team up from time to time to examine remarkable business transformation stories in human terms, using real business cases

Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profitability. From the executives to the front-line people, everyone changed they way they work, making Novell's customer service a major differentiator in the marketplace. A human story of best practices literally paying off.
You can specify the type of files you want, for your device.Service Excellence @ Novell: Taking Customer Service from Cost to Profit   |  Nova Vista Publishing's Best Practices Editors. A good, fresh read, highly recommended.

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