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ISO/IEC 20000: Gerenciamento de Serviços de Tecnologia da Informação (Portuguese Edition)

Jose Maria Fiorino Soula




[PDF.ub23] ISO/IEC 20000: Gerenciamento de Serviços de Tecnologia da Informação (Portuguese Edition)

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 | #3060752 in eBooks |  2013-02-21 |  2013-02-21 | File type: PDF

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Este livro trata da implementação de processos ITIL® (ITIL® é marca registrada da AXELOS Limited.) para alcançar os requisitos da norma ISO/IEC 20000 de Gerenciamento de Serviços de Tecnologia da Informação (GSTI). Aborda os temas de Qualidade e Melhoria Contínua de Serviços de TI. Traz a experiência e os segredos de implementações bem-sucedidas nas maiores empresas brasi...

You can specify the type of files you want, for your gadget.ISO/IEC 20000: Gerenciamento de Serviços de Tecnologia da Informação (Portuguese Edition)   |  Jose Maria Fiorino Soula. Which are the reasons I like to read books. Great story by a great author.

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