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Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition)

Juliano Statdlober




[PDF.by78] Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition)

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 | #3197533 in eBooks |  2016-03-29 |  2016-03-29 | File type: PDF

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Base de Conhecimento para Atendimento a Usuários e Clientes
* Como implementar uma base de conhecimento eficaz
* Conceitos de gestão do conhecimento
* Conceitos de KCS (Knowledge-Centered Support)
* Método prático e objetivo
* Métricas e indicadores sobre gestão do conhecimento

Este eBook aborda a gestão do conhecimento aplicada a serviços de TI, sejam estes relacionados a suport...

You easily download any file type for your gadget.Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition)   |  Juliano Statdlober. I was recommended this book by a dear friend of mine.

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